Returns and Refunds

Return policy

We have a 7 day return policy subject to the following conditions-

  1. Returned item must be in good physical condition
  2. Items that have suffered physical damage will not be accepted as returned item
  3. Items shall be accepted only if the items is still in good working condition
  4. Where an item is wrongly shipped or does not match the exact item ordered on our site by the customer , Wavenet shall be responsible for the cost of retrieving the exact item delivered subject to Line 1 and 2
  5. The person who placed an order and paid for item on our site (customer) shall be charged 25% of the purchase price and the total cost of shipping where the items are received in good condition by the customer and match the exact item ordered but the customer had a change of mind and decides not to accept the order
  6. Wavenet.com.ng does not take title of any returned item until the item is received and acknowledged as such by an authorized personnel at our fulfilment centre

Return process

Send mail to support@wavenet.com.ng  informing about the product to be returned and reason for the return

Your request is processed and applicable condition is communicated to you

Where return is agreed by us subject to the above listed in the return policy, replacement will be provided within 5 working days if customer accepts replacement with another equivalent product of similar price or customer accepts to pay the difference in cost for a higher priced product.

10 working days is required to process a refund from the day of acknowledging receipt of the returned item at our fulfilment centre if the customer chooses a refund upon fulfilling our return policy condtions. We could at our discretion make a refund without requiring a return   


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